Bold Commerce Status - Application Performance Issue

Application Performance Issue - Checkout

Incident Report for Bold Commerce

Resolved

We believe this incident is resolved and no further issues detected

Posted Sep 17, 2021 - 11:39 CDT

Monitoring

Resource scaling has been deployed to the infrastructure and remediation is complete, engineering teams are monitoring for any further issues.

Posted Sep 17, 2021 - 11:15 CDT

Identified

Our Engineering teams have identified a resource issue within our Database Infrastructure. A fix for the issue is currently being deployed and remediation work is in progress.

Further Updates To Follow

Posted Sep 17, 2021 - 10:24 CDT

Update

We are continuing to investigate this issue.

Posted Sep 17, 2021 - 10:03 CDT

Investigating

We are currently investigating a performance issue with Bold Checkout. Engineering teams are currently investigating.

Further updates to Follow

Posted Sep 17, 2021 - 09:45 CDT

This incident affected: Recurring Payments (Bold Product Subscriptions), Automation (Bold Brain), Customization (Bold Product Builder, Bold Product Options), Pricing & Promotions (Bold Product Bundles, Bold Sales Motivator, Bold Product Upsell, Bold Custom Pricing, Bold Product Discounts), Checkout (Bold Checkout, Bold Multi-Currency), Order Management (Bold Returns Manager, Bold Net Terms), and Customer Experience (Bold Loyalty Points, Bold Memberships, Bold Store Locator).