Bold Commerce Status - Application Performance Issue

Application Performance Issue - Checkout

Incident Report for Bold Commerce

Resolved

We believe this incident is resolved and no further issues detected

Posted Sep 17, 2021 - 11:39 CDT

Monitoring

Resource scaling has been deployed to the infrastructure and remediation is complete, engineering teams are monitoring for any further issues.

Posted Sep 17, 2021 - 11:15 CDT

Identified

Our Engineering teams have identified a resource issue within our Database Infrastructure. A fix for the issue is currently being deployed and remediation work is in progress.

Further Updates To Follow

Posted Sep 17, 2021 - 10:24 CDT

Update

We are continuing to investigate this issue.

Posted Sep 17, 2021 - 10:03 CDT

Investigating

We are currently investigating a performance issue with Bold Checkout. Engineering teams are currently investigating.

Further updates to Follow

Posted Sep 17, 2021 - 09:45 CDT

This incident affected: Customer Experience (Bold Loyalty Points, Bold Memberships, Bold Store Locator), Checkout (Bold Checkout, Bold Multi-Currency), Recurring Payments (Bold Product Subscriptions), Automation (Bold Brain), Pricing & Promotions (Bold Product Bundles, Bold Sales Motivator, Bold Product Upsell, Bold Custom Pricing, Bold Product Discounts), Order Management (Bold Returns Manager, Bold Net Terms), and Customization (Bold Product Builder, Bold Product Options).