Application Performance Issue - Checkout
Incident Report for Bold Commerce
Resolved
We believe this incident is resolved and no further issues detected
Posted Sep 17, 2021 - 11:39 CDT
Monitoring
Resource scaling has been deployed to the infrastructure and remediation is complete, engineering teams are monitoring for any further issues.
Posted Sep 17, 2021 - 11:15 CDT
Identified
Our Engineering teams have identified a resource issue within our Database Infrastructure. A fix for the issue is currently being deployed and remediation work is in progress.

Further Updates To Follow
Posted Sep 17, 2021 - 10:24 CDT
Update
We are continuing to investigate this issue.
Posted Sep 17, 2021 - 10:03 CDT
Investigating
We are currently investigating a performance issue with Bold Checkout. Engineering teams are currently investigating.

Further updates to Follow
Posted Sep 17, 2021 - 09:45 CDT
This incident affected: Recurring Payments (Bold Product Subscriptions), Automation (Bold Brain), Customization (Bold Product Builder, Bold Product Options), Pricing & Promotions (Bold Product Bundles, Bold Sales Motivator, Bold Product Upsell, Bold Custom Pricing, Bold Product Discounts), Checkout (Bold Checkout, Bold Multi-Currency), Order Management (Bold Returns Manager, Bold Net Terms), and Customer Experience (Bold Loyalty Points, Bold Memberships, Bold Store Locator).