Bold Commerce Status

Merchants unable to perform returns through Shopify for Bold Checkout

Investigating - We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin.

Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this.

This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.
Jan 27, 2023 - 14:44 CST

Pricing & Promotions Operational

Bold Product Bundles Operational

Bold Product Upsell Operational

Bold Custom Pricing Operational

Bold Product Discounts Operational

Bold Price Rules Engine Operational

Recurring Payments Operational

Bold Product Subscriptions Operational

Checkout Operational

Bold Checkout Operational

Bold Multi-Currency Operational

Bold Checkout Plugins Operational

Bold Checkout Partners Operational

Bold Commerce API's Operational

Customer Experience Operational

Bold Memberships Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Checkout Response Time

Fetching

Subscriptions Response Time

Fetching

Past Incidents

Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Unresolved incident: Merchants unable to perform returns through Shopify for Bold Checkout.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.