Bold Commerce Status

Bold Commerce

All Systems Operational

Pricing & Promotions Operational

Bold Product Bundles Operational

Bold Sales Motivator Operational

Bold Product Upsell Operational

Bold Custom Pricing Operational

Bold Product Discounts Operational

Recurring Payments Operational

Bold Product Subscriptions Operational

Checkout Operational

Bold Checkout Operational

Bold Multi-Currency Operational

Bold Checkout Plugins Operational

Bold Checkout Partners Operational

Bold Commerce API's Operational

Bold Price Rules Engine Operational

Customization Operational

Bold Product Builder Operational

Bold Product Options Operational

Customer Experience Operational

Bold Loyalty Points Operational

Bold Memberships Operational

Bold Store Locator Operational

Order Management Operational

Bold Returns Manager Operational

Bold Net Terms Operational

Automation Operational

Bold Brain Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cashier Response Time

Fetching

Subscriptions Response Time

Fetching

Past Incidents

Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Connectivity / functionality on Bold applications is currently interrupted - DNS is not resolving

Resolved - After monitoring we have observed no further faults with our application connectivity or functionality and are now considering this issue resolved.
Jun 21, 03:20 CDT

Monitoring - A fix has been implemented by our cloud services provider and services all appear to be responding and resolving correctly.
We are continuing to monitor and test our application functionality to ensure we observe no further faults.
Jun 21, 02:50 CDT

Identified - We are currently experiencing an interruption in service to all Bold applications. Most if not all applications are not resolving in DNS. We are currently working with our cloud services provider on a solution.

We will provide more information as soon as it becomes available.
Jun 21, 01:48 CDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

Bold Checkout is experiencing an interruption in service

Resolved - After monitoring we have observed no further interruptions to Bold Checkout or overall order flow. We are considering this issue resolved.
Jun 14, 18:54 CDT

Monitoring - We have implemented a fix and are now seeing orders flowing through Bold Checkout without issue. We will be continuing to monitor for any further interruptions.
Jun 14, 18:30 CDT

Investigating - We are currently experiencing an interruption in service with Bold Checkout. We are in the process of investigating the issue to identify the cause and discover a resolution.

We will provide more information as soon as it becomes available.
Jun 14, 17:27 CDT

Jun 13, 2022

Bold Subscriptions services are experiencing a delay in the creation of subscriptions

Resolved - We have monitored for several hours and are we are no longer seeing delays when creating subscriptions and are considering this issue resolved. All previously delayed subscription order creations have completed successfully.

Note: This did not affect the ability for customers to checkout with a subscription product. Customers could still order subscription products - only the creation of the subscription service in the Bold Subscriptions backend was delayed.
Jun 13, 22:25 CDT

Monitoring - We are currently experiencing a delay in the creation of subscriptions. We are in the process of monitoring the completion of the delayed subscriptions now.

Note: This does not affect the ability for customers to checkout with a subscription product. Customers can still order subscription products - just the creation of the subscription service in the Bold Subscriptions backend is delayed.
Jun 13, 15:05 CDT

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.