Bold Commerce Status

Bold Commerce

All Systems Operational

Pricing & Promotions Operational

Bold Product Bundles Operational

Bold Sales Motivator Operational

Bold Product Upsell Operational

Bold Custom Pricing Operational

Bold Product Discounts Operational

Recurring Payments Operational

Bold Product Subscriptions Operational

Checkout Operational

Bold Checkout Operational

Bold Multi-Currency Operational

Bold Checkout Plugins Operational

Bold Checkout Partners Operational

Bold Commerce API's Operational

Customization Operational

Bold Product Builder Operational

Bold Product Options Operational

Customer Experience Operational

Bold Loyalty Points Operational

Bold Memberships Operational

Bold Store Locator Operational

Order Management Operational

Bold Returns Manager Operational

Bold Net Terms Operational

Automation Operational

Bold Brain Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cashier Response Time

Fetching

Subscriptions Response Time

Fetching

Past Incidents

Sep 17, 2021

Application Performance Issue - Checkout

Resolved - We believe this incident is resolved and no further issues detected
Sep 17, 11:39 CDT

Monitoring - Resource scaling has been deployed to the infrastructure and remediation is complete, engineering teams are monitoring for any further issues.
Sep 17, 11:15 CDT

Identified - Our Engineering teams have identified a resource issue within our Database Infrastructure. A fix for the issue is currently being deployed and remediation work is in progress.

Further Updates To Follow
Sep 17, 10:24 CDT

Update - We are continuing to investigate this issue.
Sep 17, 10:03 CDT

Investigating - We are currently investigating a performance issue with Bold Checkout. Engineering teams are currently investigating.

Further updates to Follow
Sep 17, 09:45 CDT

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Intermittently unable to login to Bold app backends on Shopify

Resolved - After monitoring we have found that the affected Bold apps are still loading without issue.
Sep 14, 15:39 CDT

Monitoring - A fix has been implemented and we are currently monitoring for any recurrences.
Application administration/configuration panels are loading without issue now.
Sep 14, 15:14 CDT

Update - We are continuing to work on a fix for this issue.
Sep 14, 13:34 CDT

Update - We are continuing to work on a fix for this issue.
Sep 14, 12:50 CDT

Identified - An issue has been identified within the operation of the admin panel which is causing the Bold apps to load intermittently.
We are currently working with our partners at Shopify to resolve the issue.
Sep 14, 11:08 CDT

Investigating - We are currently investigating an issue with the backend Bold app configuration panels not loading correctly through Shopify.
Repeated attempts do eventually allow access to the application configurations.

Frontend operations are not impacted.
Sep 14, 10:30 CDT

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

Application Performance Issue

Resolved - Are on-call teams have resolved the performance issue and monitored the services for a period of time and seen no further problems.
Sep 11, 14:36 CDT

Update - On-Call teams are continuing to push remediation to our network to resolve the slow down that is currently occuring to the application with some Merchants.

Further updates to follow.
Sep 11, 12:06 CDT

Update - On-call teams are continuing to work on the slow down and are currently running remediation within our infrastructure.

Further updates to follow
Sep 11, 10:49 CDT

Identified - Our on-call teams have been notified of a slow down in subscriptions and are actively working on the investigation and root cause.

Further updates to follow shortly
Sep 11, 09:34 CDT

Sep 10, 2021

No incidents reported.

Sep 9, 2021

Unable to add to cart / checkout on Shopify stores

Resolved - After monitoring, add to cart and checkout services are still operating without issue.
Sep 9, 12:04 CDT

Monitoring - Add to cart / checkout has been restored for Shopify stores.
We are continuing to monitor the situation and will provide updates as needed.
Sep 9, 11:42 CDT

Investigating - We have identified an issues with checking out on Shopify, Our technical teams are currently working with Shopify on a solution.
Sep 9, 11:22 CDT

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.