Bold Commerce
All Systems Operational
Pricing & Promotions Operational
Bold Product Bundles Operational
Bold Sales Motivator Operational
Bold Product Upsell Operational
Bold Custom Pricing Operational
Bold Product Discounts Operational
Recurring Payments Operational
Bold Product Subscriptions Operational
Checkout Operational
Bold Checkout Operational
Bold Multi-Currency Operational
Bold Checkout Plugins Operational
Bold Checkout Partners ? Operational
Bold Commerce API's ? Operational
Customization Operational
Bold Product Builder Operational
Bold Product Options Operational
Customer Experience Operational
Bold Loyalty Points Operational
Bold Memberships Operational
Bold Store Locator Operational
Order Management Operational
Bold Returns Manager Operational
Bold Net Terms Operational
Automation Operational
Bold Brain Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Cashier Response Time
Fetching
Subscriptions Response Time
Fetching
Past Incidents
Sep 17, 2021
Resolved - We believe this incident is resolved and no further issues detected
Sep 17, 11:39 CDT
Monitoring - Resource scaling has been deployed to the infrastructure and remediation is complete, engineering teams are monitoring for any further issues.
Sep 17, 11:15 CDT
Identified - Our Engineering teams have identified a resource issue within our Database Infrastructure. A fix for the issue is currently being deployed and remediation work is in progress.

Further Updates To Follow
Sep 17, 10:24 CDT
Update - We are continuing to investigate this issue.
Sep 17, 10:03 CDT
Investigating - We are currently investigating a performance issue with Bold Checkout. Engineering teams are currently investigating.

Further updates to Follow
Sep 17, 09:45 CDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - After monitoring we have found that the affected Bold apps are still loading without issue.
Sep 14, 15:39 CDT
Monitoring - A fix has been implemented and we are currently monitoring for any recurrences.
Application administration/configuration panels are loading without issue now.
Sep 14, 15:14 CDT
Update - We are continuing to work on a fix for this issue.
Sep 14, 13:34 CDT
Update - We are continuing to work on a fix for this issue.
Sep 14, 12:50 CDT
Identified - An issue has been identified within the operation of the admin panel which is causing the Bold apps to load intermittently.
We are currently working with our partners at Shopify to resolve the issue.
Sep 14, 11:08 CDT
Investigating - We are currently investigating an issue with the backend Bold app configuration panels not loading correctly through Shopify.
Repeated attempts do eventually allow access to the application configurations.

Frontend operations are not impacted.
Sep 14, 10:30 CDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Resolved - Are on-call teams have resolved the performance issue and monitored the services for a period of time and seen no further problems.
Sep 11, 14:36 CDT
Update - On-Call teams are continuing to push remediation to our network to resolve the slow down that is currently occuring to the application with some Merchants.

Further updates to follow.
Sep 11, 12:06 CDT
Update - On-call teams are continuing to work on the slow down and are currently running remediation within our infrastructure.

Further updates to follow
Sep 11, 10:49 CDT
Identified - Our on-call teams have been notified of a slow down in subscriptions and are actively working on the investigation and root cause.

Further updates to follow shortly
Sep 11, 09:34 CDT
Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - After monitoring, add to cart and checkout services are still operating without issue.
Sep 9, 12:04 CDT
Monitoring - Add to cart / checkout has been restored for Shopify stores.
We are continuing to monitor the situation and will provide updates as needed.
Sep 9, 11:42 CDT
Investigating - We have identified an issues with checking out on Shopify, Our technical teams are currently working with Shopify on a solution.
Sep 9, 11:22 CDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.