Lower Checkout completion for merchants utilizing Vertex
Incident Report for Bold Commerce
Resolved
After monitoring we have observed no further failed calls to Vertex and are considering this incident resolved.
Posted Jul 16, 2022 - 19:40 CDT
Monitoring
A fix for this has been implemented by our partners at Vertex and we are now seeing users of Vertex completing checkouts as normal.

We are continuing to monitor for any recurrences.

No other tax or integration providers were impacted during this event.
Posted Jul 16, 2022 - 19:06 CDT
Investigating
We are currently experiencing partial/intermittent failures to complete checkout for customers utilizing Vertex with Bold Checkout. We are in the process of investigating with out partners at Vertex.

No other tax or integration providers appear to be impacted at this point.

We will provide more information as soon as it becomes available.
Posted Jul 16, 2022 - 18:58 CDT
This incident affected: Checkout (Bold Checkout).
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