Slow response on Bold Checkout and Bold Subscriptions

Incident Report for Bold Commerce

Resolved

After continued monitoring, Bold Checkout and Bold Subscriptions have remained at normal response times and no further performance impact has been observed.

Posted Nov 01, 2021 - 12:05 CDT

Monitoring

Response times have returned to normal levels and we are continuing to monitor our applications for any performance issues.

Posted Nov 01, 2021 - 11:47 CDT

Investigating

We are currently investigating slow responses on both Bold Checkout and Bold subscriptions.
We are noticing request are taking longer to process than normal, but no failures are being observed - only slow downs.

Posted Nov 01, 2021 - 11:41 CDT

This incident affected: Checkout (Bold Checkout) and Recurring Payments (Bold Product Subscriptions).