An Incident Has Happened To Our Applications

Incident Report for Bold Commerce

Resolved

After a period of monitoring the deployed remediation the issue has now been resolved.

Posted Aug 06, 2020 - 11:10 CDT

Monitoring

The issue has been identified and remediation has been deployed to our infrastructure. We are monitoring for any further issues.

Posted Aug 06, 2020 - 10:24 CDT

Update

We are continuing to investigate this issue.

Posted Aug 06, 2020 - 10:08 CDT

Investigating

Our monitoring systems have identified an issue within our applications that is currently been investigated. Our team is working to resolve the issue and once we have identified the root cause we will implement remediation measures.

We will provide more information as soon as it becomes available

Posted Aug 06, 2020 - 09:51 CDT

This incident affected: Checkout (Bold Checkout, Bold Multi-Currency), Shopify (Shopify Checkout, Shopify Storefront, Shopify API & Mobile), Automation (Bold Brain), Pricing & Promotions (Bold Product Bundles, Bold Sales Motivator, Bold Product Upsell, Bold Custom Pricing, Bold Product Discounts), Customer Experience (Bold Loyalty Points, Bold Memberships, Bold Store Locator), Order Management (Bold Returns Manager, Bold Net Terms), Recurring Payments (Bold Product Subscriptions), and Customization (Bold Product Builder, Bold Product Options).

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