A fix has been implemented and we are no longer observing a "Unsupported" message on multiple Bold application admin panels on Shopify. We will continue to monitor the situation for the time being, but we are confident that this issue is resolved.
Posted Jan 17, 2023 - 15:55 CST
Update
We are currently working on a solution to the "Unsupported" message being incorrectly presented on the admin panel for some users of Bold applications on Shopify. This is now only present on a handful of cases - most applications are now no longer showing this messaging
This does not affect the ability for users to access the application administration panel and make changes or updates to settings. This also does not impact the front-end operation of the application - customers would not experience any detriment to their end-user experience.
We will post further updates as they become available.
Posted Jan 17, 2023 - 14:57 CST
Identified
We are currently working on a solution to the "Unsupported" message being incorrectly presented on the admin panel for some users of Bold applications on Shopify.
This does not affect the ability for users to access the application administration panel and make changes or updates to settings. This also does not impact the front-end operation of the application - customers would not experience any detriment to their end-user experience.
We will post further updates as they become available.
Posted Jan 13, 2023 - 16:09 CST
Investigating
We are currently investigating an issue with a "Unsupported" message being presented on the admin panel for some users of Bold applications on Shopify.
This does not affect the ability for users to access the application administration panel and make changes. This also does not impact the front-end operation of the application - customers would not experience any detriment to end-user functionality.
We are currently working with our partners at Shopify on a solution and will provide more information as soon as it becomes available.