Resolved
After monitoring we have observed no further drops in order rates on Shopify stores.All functions, such as add to cart and checking out, appear to be working as expected for over an hour now.
Monitoring
We have observed that order rates and the ability to add to cart and checkout for Shopify based stores is now functional again.We are continuing to monitor the situation and await updates from our partners at Shopify.
Identified
Shopify has acknowledged that they are experiencing an issue with their platform and are currently working on it.
Checkout out on other shop platforms is still functioning - only Shopify based stores are currently impacted.
Investigating
We are currently investigating an issue wth the ability to checkout on the Shopify platform. We are currently working with our partners at Shopify on this matter.
All other shop platforms are not impacted (Big Commerce, CommerceTools, and Woo Commerce based shops are NOT impacted)
