Partial service disruption
Incident Report for Bold Commerce
Resolved
We're confident in the fix implemented and will continue to monitor for any lingering problems. If you're still experiencing a connection issue, please contact us.
Posted Sep 13, 2019 - 11:59 CDT
Monitoring
We've implemented a fix and normal service should be restored shortly. Our operations team is continuing to monitor for any additional disruptions.
Posted Sep 13, 2019 - 11:54 CDT
Identified
We've identified the root cause of the issue and our operations team is actively working to resolve it.
Posted Sep 13, 2019 - 11:33 CDT
Investigating
Some merchants may have issues accessing their app admin. We're looking into the cause and will report back here soon.
Posted Sep 13, 2019 - 11:22 CDT
This incident affected: Recurring Payments (Bold Product Subscriptions), Customization (Bold Product Options), and Pricing & Promotions (Bold Product Upsell, Bold Custom Pricing).