Resolved
Incident resolved.
Monitoring
Shopify has released the fix and Bold's engineering team has confirmed the issue is resolved.
Monitoring
Bold's engineering teams have worked with our partners at Shopify and they have identified the root cause in their process for returning valid qualified shipping services. Shopify has confirmed a potential fix is in the process of being deployed. Bold will continue to monitor and confirm resolution, and update this status accordingly once the fix has been validated.
Investigating
Some merchants are reporting errors when adding products to an existing subscription or swapping products. A merchant may see a "no shipping options available" or similar error.
Engineers are currently working with our partners at Shopify to investigate why qualified delivery options aren't being returned from Shopify when Bold makes the request for delivery options.
Further updates to follow as the investigation continues.
