The incident is fully resolved and all refunds have been issued

Aug 26th Update: If you were affected by duplicate billing charges in August, please be advised we have sent out communication to all affected merchants with the resolution steps. The issue with incorrect usage billing has been resolved, therefore, transaction fees have resumed effective August 20th, 2024. We would like to thank everyone for their patience in this matter

If you were affected by duplicate billing charges in August, please be advised we are working with Shopify to resolve the issue. We have paused all usage billing while we work with Shopify. We expect to provide an update via email by Aug 15th. We apologize for the inconvenience.