We believe the incident is fully resolved and the incident is closed, please contact support if you feel you are still having any issues.

Over the past several hours, we have carefully monitored for additional potential issues and have observed none. The root cause of the prior disruption was related to database server routing. We collaborated with our vendors to implement a resolution. A full root cause analysis is underway and will be published upon completion. Initial investigations indicate an overload of connections to our database servers. Redundant systems were activated to manage the traffic load; however, a delay occurred and is being investigated.

Impacted Time Frame: 11:40am - 1:10pm CDT

A fix has been applied and services should be working as expected, on-call teams will continue to monitor the incident for any further issues.

A fix has been applied and services should be working as expected, on-call teams will continue to monitor the incident for any further issues.

We're experiencing a recurrence of the previous issue. We've engaged our hosting provider for a thorough investigation. Updates to follow.

We've resolved a database routing issue affecting our services. Systems are being monitored as we continue our analysis.