Affected components
No components marked as affected
Updates
Resolved
A fixed has been implemented for this issue and has been tested and confirmed that users who were receiving a 404 error are able to refund orders successfully via the Shopify admin panel without issue.
Tue, Feb 28, 2023, 06:35 PM
1 month earlier...
Investigating
We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin.
Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this.
This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.
Fri, Jan 27, 2023, 08:44 PM