An Incident Has Happened To Our Applications

Incident Report for Bold Commerce

Resolved

This issue has been resolved by our upstream provider.

Posted Jul 17, 2020 - 16:51 CDT

Monitoring

Our provider has identified the issue.

We are monitoring the fix.

Posted Jul 17, 2020 - 16:39 CDT

Investigating

Our monitoring systems have identified an issue within our applications that is currently been investigated. Our team is working with upstream providers to resolve the issue.

We will provide more information as soon as it becomes available

Posted Jul 17, 2020 - 16:28 CDT

This incident affected: Checkout (Bold Checkout, Bold Multi-Currency), Shopify (Shopify Checkout, Shopify Storefront, Shopify API & Mobile), Automation (Bold Brain), Pricing & Promotions (Bold Product Bundles, Bold Sales Motivator, Bold Product Upsell, Bold Custom Pricing, Bold Product Discounts), Customer Experience (Bold Loyalty Points, Bold Memberships, Bold Store Locator), Order Management (Bold Returns Manager, Bold Net Terms), Recurring Payments (Bold Product Subscriptions), and Customization (Bold Product Builder, Bold Product Options).

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